Free Cutting Service
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We aim to deliver all products within 3-5 working days depending on availability and will email you to let you know that your order has been shipped.
If your order arrives damaged please refuse delivery and contact us.
Any problems with your delivery please do not hesitate to contact us sales@buymetalonline.co.uk.
To help you get the maximum out of the carriage charges, we have listed below costs and weights for each delivery service.
It is the customer’s responsibility to check the condition of goods at the time of delivery – if possible, visibly damaged goods should be refused at point of delivery. If goods are damaged in transit, this must be reported to us within 2 working days of receiving the goods. Please notify us of the damage, sending us the following information;
Pallet deliveries must be signed for by the customer, unless alternative arrangements have been agreed with Buy Metal Online/the delivery company.
Any pallets over 2 meters long will required to be offloaded by the customer on arrival of your order.
It is the customer’s responsibility to check the condition of goods at the time of delivery
If a pallet is signed for in good condition and it later reported to us as damaged we may not be able to offer compensation.
You can collect your order for free from our HQ in Newcastle-Upon-Tyne. Our Opening Times are:
Monday to Thursday | 8am – 5.00pm |
Friday | 8am – 4.00pm |
Saturday | Closed |
Sunday | Closed |
We will contact you by phone or email when your order is ready for collection.
Please note it is the customer’s responsibility to ensure that they are using a suitable vehicle to transport their order and that all products are secured and safe for transport.
Buymetalonline.co.uk
Unit 26-29
Shelley Road
Newburn Industrial Estate
Tyne and Wear
NE15 9RT
Tel 0191 264 6464
Need your order in a hurry? Please email us at sales@buymetalonline.co.uk to enquire about express delivery (extra charges may apply)